Mobile Ticket Account Setup / Accepting Tickets

As we get closer to the first Saturday in May, Derbybox would like to walk you through on how the mobile ticketing process will work. Beginning next week Derbybox will be sending you mobile tickets and we would like to walk you through on what you will need to do to make sure the tickets arrive in your account successfully.

1. If you don't already have one, please sign up for a account with the email you used to order your Derby and Oaks tickets from us.

2. Please download the Churchill Downs app on your Android/IPhone. Here is the LINK from to download the app.

3. Once the app is downloaded to your phone, open the app and at the bottom you will see the option called Ticketing

4. Next please click on Scan, Transfer or Sell 

5. Here you will be asked to sign in with the Ticketmaster username and password.

6. After you are logged in you can go back to the email that was sent to you asking to accept your tickets. They will then be loaded into your account.

7. If you ordered both Derby and Oaks tickets you will receive 2 emails one for your Derby tickets and one for your Oaks tickets.

8. You will have the option to save your tickets to your Google Play Wallet/Apple Wallet. I would recommend doing this because this saves your tickets directly to your phone and you will not have to log into the app once you get to the gate. 

9. If you have any questions please let us know. You can contact us at and we will help you with any step of the process. 

10.  Here is the link to the PDF from Churchill on the mobile entry process as well - LINK

Thanks Again!

Chris @ Derbybox

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